To Integrate or Not To Integrate?

The number 1 reason enterprise software solutions take forever to implement is because of the premature development of integrations.

Every enterprise software salesperson gets asked the same question: “Can your solution integrate with…?”

The short and sharp salesman's answer is “Yes, of course!”. After all, most modern enterprise solutions have the capabilities to integrate with other solutions through APIs or even older technology used to exchange data between solutions.

However, the more honest and thoughtful answer is, “Yes. But …”

I have been asked this question over a thousand times by potential customers big and small. And my “Yes. But…” counter goes like this:

  • Why do you want to integrate?
  • What do you think you can achieve from an integration?
  • Are the solutions that you currently work with open for third-party integrations?
  • Do you have resources available to map, develop and test the integrations?
  • What data elements do you want to exchange between the solutions?

You Might As Well Say: “Let’s Hurry Up Slowly.”

Often, companies want to have the integration because they need access to data, they want to avoid duplication of data, and everything needs to be connected; all absolutely relevant points. However, more often than not, integration efforts, undertaken prematurely, are done at the expense of efficacy and time.

The #1 reason enterprise software solutions take forever to implement is because of premature development of integrations.

Starting to create an integration before you understand your own processes and how these will work/change with the new software solution will not only slow down implementation, it almost guarantees you will have to redevelop these integrations again as the process will change during the discovery phase.

“Usage Before Integrate”

Our approach is to devote the initial phase to active usage of the platform first before starting on any integrations. We invite our customers; mainly operations folk, to first use the platform, understand how it works, what the processes are like, and what kind of data elements you might be able to use or re-use, before opening up the circle to the IT departments.

Really Hit The Ground Running

This speeds up the implementation progress, with no immediate resource strain on your IT departments or worse, hiring external/expensive software consultants. Once the process runs, our customers then review and bring onboard IT colleagues to start with a clear scope and objective on potential integrations.

I’m speaking from experience! We meet with companies on a daily basis that are in the middle of, or have experienced, massive project delays and increasing project costs due to the complexity of integrations. From our experience, this is especially frequent when trying to work it out in global organizations that run on different versions of various software.

That’s why, at Cargobase, we offer a no-nonsense, no-frills platform with all the intelligence and functionality your team needs for total transport management, designed to be up and running in under 2 weeks. And, yes, we can of course integrate with your existing software solutions, but only after we have solved your most urgent needs and have the insider knowledge to ensure an efficient integration process.

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