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Implementation Excellence

Implementation Excellence

Changing an existing logistics process to an automated process, is often seen as expensive, cumbersome, labour intensive, etc. These experiences are based on and relevant to the traditional logistics enterprise software out there. However, new solutions like Cargobase are different.

Cost

Let’s start with the direct cost of implementing Cargobase. Our platform is cloud based and available in any modern browser. This means you don’t need to install anything or buy any servers to run it on, like what you would have with the traditional enterprise software. This saves you a ton on upfront investment and commitment.

Cargobase charges its shippers on a Pay-Per-Use basis, which basically comes down to paying only when you have a spot-buy shipment. No spot-buy shipment, means no charges. Without installation cost, subscription fees, hardware investments or licenses, the starting cost is Zero.

Setup

How about setting up Cargobase for your organization? Off hand, you’re probably thinking of calling your IT department and involving them in the set up. Wrong answer, as mentioned Cargobase is cloud based and works in any modern browser. So whether you use Chrome, IE, Safari or Firefox, as long as you have internet connection, you are good to go. No doubt, you need to create a company account, user accounts and inform us about your approval flows, cost centers, lane-contracts, address book etc. All of which can be submitted to us quickly using online forms. The IT department is only involved when system integrations are required, which depends on the company and use case.

User onboarding

The most critical part of implementing Cargobase is the training of the actual users. To get the best out of any new application is knowing how to use it. Our team has spent a lot of time working out a playbook to get the users of Cargobase excited about using the platform. Majority of the users are operationally involved and the last thing they want is a change in an existing process or actually, any change at all.

What we do and suggest to do is to involve the operational users once the scope of usage has been defined. Them being part of the implementation will not only help get them excited about an improved process, but furthermore, allow them to give valuable feedback. They know details that management probably are not aware of, and it’s better to point them out early.

The Cargobase customer success team will take care of the online training sessions to ensure everyone is comfortable with the platform and its features. On top of that, we have created a demo environment that simulates real shipments in the platform. You can activate it and start creating new shipments just like the real ones before real shipments and providers get involved.

Logistics Service Providers

With Cargobase you decide who your providers are, rather than opening a pool from our database. Enterprise shippers like to work with providers that are familiar with their requirements and are approved by management. You want to cover your liabilities, responsibilities etc. We do however give advice if welcomed by the shipper on potential providers that they should consider and make introductions upon request.

The admin user of the enterprise shipper invites new providers through an invitation system in the platform. It triggers an automated invite message to the provider and we will take care of the rest. Our customer success team gets notified and immediately schedules a meeting or call with the provider to ensure they are aware of what Cargobase is about and how it will benefit them.

Provider users receive the same treatment as the shipper users, they get a full training and will be able to practise in a demo environment. Providers play a key-role in the process and are therefore equally important.

Integrations

The question if Cargobase support API/EDI for shipment information and invoicing always comes up in our first meetings, hence the mentioning. Yes, we do support integrations with existing ERP/TMS systems to improve the efficiency and reduce the workload of the user.

How to keep costs low? How to get staff onboard with you? And how to keep your best providers?