Cargobase, the online platform for spot-buy freight, has successfully launched a new feature that will help staff of enterprise shippers with limited logistics knowledge to request for shipments.
Organizing a shipment might sound easy to the logistics veteran, but not to the logistics layman, who might be thrown by incoterms, customs clearance, documentations, whilst choosing the right provider for the job. With “Quick Request”, a newly launched feature, non-logistics members of the staff such as engineers, sales or customer support, are able to submit a quick request which only includes basic shipment information; information that they will have on hand. Upon submission, a logistics-related staff member will be alerted to complete the request with more thorough details, before it is sent for quotation to capable providers.
Cargobase prides itself as an end-to-end platform that supports all stakeholders across the entire spot-buy freight process, a logistics process that starts when anyone, or any department, requires that certain goods, be at a certain place, at a certain time.
“We see many enterprise shippers struggle with staff just shipping all kinds of goods around the world without having thought about the consequences of not having had the input of a logistics expert. Or logistics staff gets involved, but doesn’t receive the right information to set up a shipment properly. The level of frustrations we saw among management, logistics operations and non-logistics staff, made us decide to prioritize the development of this feature. Organizing a shipment should be hassle-free without staff having to spend excessive time on sending shipment information back and forth.” – Wiebe Helder, CEO of Cargobase
Instead of filling out over 20 fields of information in a regular quote request, “Quick Request” only asks that the “logistics layman” fill out a maximum of 10 fields. Once the request has been submitted, the logistician receives a notification which converts the form into a quote request, highlighting other additional logistics information that is required.
"The level of frustrations we saw among management, logistics operations and non-logistics staff, made us decide to prioritize the development of this feature." -Wiebe Helder, CEO of Cargobase