Responsible Disclosure Program

Cargobase is committed to keeping data of our customers and employees safe - throughout any of our systems or services. We believe that a Responsible Disclosure Program is an integral part of this.

Reporting vulnerabilities

If you identify any suspected vulnerability, please share all details via email to The more detailed your report, the better our security team will be able to reproduce and resolve the issue in a timely manner.

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions.

What we ask of you: 

  • Reports that include proof-of-concept code equip us to better triage.
  • Reports that include only crash dumps or other automated tool output may receive lower priority.
  • Reports that include products not on the initial scope list may receive lower priority.
  • Please include how you found the bug, the impact, and any potential remediation.
  • Please include any plans or intentions for public disclosure.

What you can expect from Cargobase:

  • A timely response to your email within 3 business days.
  • After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
  • An open dialog to discuss issues.
  • Notification when the vulnerability analysis has completed each stage of our review.
  • Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, Cargobase may bring in a neutral third party to assist in determining how best to handle the vulnerability.