FAQs

FREQUENTLY ASKED QUESTIONS

What Freight Modes Does Cargobase Support?

The Cargobase platform supports all standard freight modes such as air, road, rail, parcel, and ocean, and the imaginable sub-categories. There is also an option to add custom freight modes, to meet the shipper's specific naming conventions. 

I only require the spot-buy and tender module, is that possible? Yes! The Cargobase platform is fully modular: you can select individual modules or go for the full TMS (Transport Management System).
Can you integrate with my existing ERP or FAP? Yes, we can! We can seamlessly integrate with your software stack. This includes LSPs and carriers (such as DHL, FedEx, DB Schenker, Kuehne+Nagel), ERP systems (SAP, Oracle, Infor, Basware, Jaggaer), and FAP providers (ControlPay, CTSI, CASS).
How long does it take to implement Cargobase? Your Cargobase account can be set up in a few minutes. Thereafter, our onboarding process includes the training of the designated users from both the shipper and LSP side. On average this is done within 14days. The platform is fully SaaS and cloud-based (without any lengthy on-premise implementations) so we can be up and running very quickly! 
Is Cargobase a marketplace for freight? No, we are not a marketplace. In Cargobase, you work with your private pool of preferred or pre-qualified LSPs. You can invite your LSPs to Cargobase, after which we will train and onboard them. We currently have over 800 LSPs on the platform including the Top 25 worldwide freight forwarders.
Can I bring my own Logistics Service Providers to Cargobase? Yes, that is in fact our model: you work with your private pool of LSPs. Once you have selected and invited your LSPs, we will train and onboard them onto Cargobase.
How does your pricing work?

Enjoy full visibility and control with our pricing model. Contrary to market practice, we don't charge hefty annual license fees, implementation costs, or consultancy fees. Contact us to learn more. 

I am an LSP. Are you a threat to my business?

No, on the contrary! We work with over 800 LSPs including all of the Top 25 freight forwarders in the world. Our NPS score among LSPs stands at 58 which is far above the industry average.

LSPs like us because:

  1. We generate more. Win potential business through more quote requests in a standardized and organized manner
  2. We bring automation. No more spreadsheets, emails, faxes, or phone calls for your bids or communication with the shipper: on average our users (shippers and LSPs) eliminate over 80% of their manual admin work by using Cargobase
  3. Better shipper data. Get greater business intelligence: feedback on your quote requests, performance feedback from shippers, and rich data insights into your shipping performance 
Which industries do you serve? We are actually industry-agnostic. Cargobase currently serves industries including automotive, semiconductor, electronics, garments, agriculture, energy, and many more. Any shipper that has logistics requirements and would like to automate their logistics processes (from procurement to execution to invoicing processing) can do so via Cargobase.
Is Cargobase built for small companies or global enterprises? Cargobase is implemented in SMEs (from <US$1m per year in freight) up to enterprise customers spending billions of dollars per year in freight. The platform is highly scalable and versatile and is not limited by the number of transactions or volumes.
What kind of customer support do you provide? Our Customer Support team is available 24/7/365 across all time zones by online chat, phone, and email.
Is the Cargobase Platform Available globally? Yes, Cargobase can be used anywhere. The platform is cloud-based and can be accessed in any web browser or through our mobile application. With implementations in over 70 countries, the platform is available in all major languages and supports all currencies.