Frequently asked questions

The most common questions about Cargobase.


What freight modes does Cargobase support?

I only need the spot-buy and tender module, is that possible?

Is cargobase a marketplace for freight?

Can I bring my own logistics service providers to Cargobase?

How does your pricing work?

I am an LSP. Are you a threat to my business?

Which industries do you serve?

Is Cargobase built for small companies or global enterprises?

What kind of customer support do you provide?

Is the Cargobase platform available globally?


How does the onboarding process work?

Who is involved?

How long does it take?

What information is required?

How does shipper training work?

Is there online material available?

What other support and resource customers and providers can refer to?

Shipment tracking & integrations

What tracking is available?

How does it work?

What are the benefits?

How much does it cost?

Integration with ERP

What integration is supported?

How does it work?

What is needed to get started?

How long does it take?

How much does it cost?

Quote approval process

How does the approval process work?

What approval flows are available?

What are the key benefits?

Who maintains the approval process?

What if someone is out of the office?

What if someone has left the company?

How to best handle multiple requests?

Automated rate card quotes

How does it work?

What are the benefits?

What freight modes are supported?

What format of rate cards are supported?

How is the rate card maintained?

Integrations with parcel providers

How does it work?

Can labels be printed in Cargobase?

Why should I book through Cargobase instead of the LSP portal?

What are the key benefits?

What information is needed to activate this feature?

Logistics Service Provider (LSP)

Which providers are on Cargobase?

How can I get my LSPs on Cargobase?

Can Cargobase help with provider recommendations?

Currency exchange usage

How does Cargobase calculate exchange rates?

How does that work for invoice audit?

Want to know more?

You can also go to our public helpdesk that answers all your questions about the platform.

Other questions?

You can also always get in touch with one of our Customer Success team